Dr. Alexander’s life and career have been defined by a passion for service—whether serving the country, the community, or his patients. He began his journey with a Bachelor of Arts in Speech-Language Pathology/Audiology from Loyola University Maryland in 2002. Upon graduation, Dr. Alexander commissioned as an officer into the U.S. Army, where he served on Active Duty as a Blackhawk helicopter pilot from 2002 to 2011. His service included a combat tour in Afghanistan, reflecting his dedication to duty and leadership around the world.

Driven to continue serving others, Dr. Alexander transitioned to the Army Reserves to pursue his calling as an audiologist. He earned his Doctorate in Audiology from The University of South Dakota in 2015 and has since become a licensed audiologist with extensive experience treating patients of all ages.

Over his career, Dr. Alexander has worked in a diverse range of settings, bringing exceptional expertise and care to each role. His experience includes:

• Serving patients at a nationally ranked facility, Cincinnati Children’s Hospital Medical Center
• Providing care in a leading Ear, Nose, and Throat (ENT) center in Northern Virginia
• Supporting education at the Maryland School for the Deaf
• Serving as a Clinical Assistant Professor at Towson University
• Leading as the Officer-in-Charge of the Audiology Section in his Army Reserve unit

Dr. Alexander brings a unique blend of military precision, academic excellence, and compassionate care to his practice. His mission is to help patients regain their hearing, confidence, and independence—so they can fully engage with the world around them.

Xaver Alexander is an Audiology Assistant who enjoys building meaningful connections with patients. He works closely with the clinical team to provide support while ensuring each patient receives exceptional care.

Xaver is pursuing a degree in Communication Media and Rhetoric at Geneva College in Beaver Falls, Pennsylvania. An accomplished collegiate runner, he holds Geneva College’s freshman record in the 10,000-meter race, reflecting the discipline, perseverance, and determination he brings to every aspect of his life.

Outside the office, Xaver enjoys running, hiking, and spending time outdoors. He also enjoys teaching and encouraging others and is proud to be part of a team committed to improving patients’ quality of life through better hearing.

Charlie Russo is passionate about helping patients achieve better hearing throughout their hearing healthcare journey. As an Audiology Assistant, she is committed to creating a welcoming, positive experience for every patient with professionalism, compassion, and attention to detail.

Charlie earned her Bachelor of Science in Communication Sciences and Disorders from East Stroudsburg University. In her role as an Audiology Assistant, she continues to expand her clinical knowledge while gaining valuable hands-on experience assisting with hearing evaluations, hearing aid services, patient education, and day-to-day clinical operations.

Dedicated to lifelong learning, Charlie plans to pursue her Doctorate of Audiology after gaining additional clinical experience. She believes that building a strong clinical foundation will allow her to provide the highest level of patient-centered care throughout her career and looks forward to helping individuals reconnect with the people and moments that matter most through better hearing.

Pam Conley is the foundation and heart of our practice, bringing over 20 years of dedicated service and an unwavering commitment to patient care. Her warm and welcoming presence ensures that every patient feels at home from the moment they walk through the door—many even find themselves wanting to stay awhile just to chat!

Pam’s knowledge and experience make her an invaluable resource to both patients and staff. On the rare occasion she doesn’t have an immediate answer to a question, Pam takes it upon herself to find the information you need with determination and care.

Her genuine smile and sincere pleasure in helping others make every visit a positive experience. Pam truly goes above and beyond to keep our practice running smoothly, and we couldn’t do it without her.

Lexie Alexander is the Service Technician at our practice, where she plays an integral role in ensuring our clients receive exceptional care and support. In May 2026, Lexie graduated from Frederick Community College with an Associate’s Degree in Business Management and is now attending Hood College in Frederick, Maryland. She is currently serving as Miss Frederick’s Teen 2026 and has finished in the top 10 at the Miss Maryland’s Teen Competition.

Outside of work and school, Lexie is passionate about creative writing books and often finds joy in crafting compelling stories. She also enjoys spending time outdoors on the golf course and experimenting with new recipes in the kitchen, combining her love of nature and culinary creativity. Lexie’s diverse interests and dedication make her an invaluable member of our team.

Ian Bruce serves as our Data Management Specialist, where he plays a key role in maintaining the integrity, organization, and security of our digital patient records. Ian helps ensure information is accurately managed and readily accessible to support efficient, high-quality patient care.

Ian is currently pursuing a Bachelor of Science in Aerospace Engineering at the University of Maryland, where he continues to develop strong analytical, technical, and problem-solving skills. His attention to detail and commitment to continuous improvement make him a valuable member of our team.

Outside of work and school, Ian enjoys playing the piano, cooking, and spending time with family and friends. He is always looking for opportunities to develop new skills and enjoys hobbies that challenge him while allowing him to connect with others.